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Sxore goes beta:

This good news from Sxore was posted on February 16th. At that point I chose not to write about it. Why? Because I feel Alpha testers should have been given this knowledge before it was made public!

Maybe not a big deal you might say. You are right. But sometimes it is the small things that makes a difference!

Today I received an e-mail from Sxore and decided to give it a few lines. This e-mail was sent to those of us who subscribes to the sxore development list. Attached was 7 documents. My initial test feedback, dated December 15th, was among these.

In December, after testing sxore, I uninstalled the alpha version from my blog. It had a few bugs that I could not live with while waiting for them to get fixed. Good thing I did - today was the first time I heard from them since a “thank you for your feedback” e-mail came in mid December.

While I’m planning to give sxore another try in the near future, there are a few process issues I’d like to look at with regards to their test program. The bottom line is that I feel there was a few steps missing:

• Ongoing feedback to testers is important: We’re more likely to continue to test if we hear from you!
• Tell us BEFORE you launch the next phase: That way we can be ready - and even help you spread the word through writing about it! [Note: The attachments shows that they sent out an announcement on Feb 16th - but I never received it! And I think they should have told us BEFORE it was posted on their site!]
• Help us help you! If we had know BEFORE and been able to download and launch the BETA before it was publicly available, Sxore would have had a series of blogs to point new users to. This would have given each of us some exposure - a bit for each individual blog, lots for sxore!

We believe in providing legendary customer service and are looking for creative, team-oriented stars who work brilliantly, meet deadlines and live to innovate.

I did not find Sxore able to live up to this Sxip quote. Personally I look at the small things when looking at Information Technology companies. And customer service processes are very important to me.

If they can’t get a simple customer service process right, how can I then trust them to get their code and functionality right?

Hmm, I wonder if the job of Product Manager for Sxore is still available???

roar at roarweb dot com